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Are you looking for work in the retail industry, then this course will help you gain the skills and confidence that employers are looking for.

The qualification will help with knowing the different types of customers and their expectations, the displaying and merchandising of stock, stock control, health and safety, dealing with processing payments and credit, also customer requests for information and complaints, working within a team and many more.

You will undergo sessions and be observed in a work placement carrying out your day to day activities.  You will build up a portfolio of evidence with your assessor based on your work activities.

All units within your qualification will be personalised to you – in order to meet your needs – whilst also giving you the opportunity to develop your key skills and overall knowledge in regards to this work area.

Functional Skills Maths, English and ICT elements are embedded into the units as are employability skills and confidence building exercises to allow you to develop yourself as an individual and improve your job prospects.

This qualification is available at different levels and sizes so that you can tailor the course to suit you.

You will cover a variety of topics that may include –

  • Understanding the business of retail 
  • Understanding customer service in the retail sector
  • Understanding how a retail business maintains health & safety and security on its premises
  • Understanding the retail selling process
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding the control, handling and replenishment of stock
  • Understanding retail consumer laws
  • Understanding the handling of customer payments



  • BTEC Award in Introduction to Retail Skills Entry Level 3
  • BTEC Award & Certificate in Retail Knowledge Level 1
  • BTEC Award, Certificate & Diploma in Retail Skills Level 1
  • BTEC Award, Certificate & Diploma in Retail Skills Level 2


With our friendly tutors you will get all the support you need to develop your skills and abilities within this subject area, to enable you to go into possible employment, further education, or even source an apprenticeship within this industry.  

 We can help you, you only need to have enthusiasm and the ability to commit to the course just contact our Employer Engagement Team here.